馬來西亞的中文外包客服好像還是比較經(jīng)常招人的，經(jīng)常也是非常的經(jīng)常，錢少也是比較的錢少，估計普通話講得好應該會比較容易去應聘吧。辦公環(huán)境也是比較常規(guī)的那種了，如下：
地址在吉隆坡的PJ地區(qū)，就是上下班時間比較堵車的地方。公司名字為Envo Business Process Outsourcing (BPO)。
具體要求也是沒有什么特別的，比如說
- 在規(guī)定的時間內回復客戶的詢問
- 通過我們的支持渠道處理客戶的詢問
- 為客戶提供適當?shù)姆栈謴汀⒅С趾徒ㄗh
- 協(xié)助客戶解決各種問題，包括產(chǎn)品信息、購買、交付狀態(tài)、訂單、付款、促銷、反饋和投訴
- 將客戶的反饋和問題正確記錄并升級給相關部門
最低學歷要求為SPM /文憑或相關領域的證書
精通中文和英文是必要的
至少1年的客戶服務領域經(jīng)驗，有呼叫中心經(jīng)驗者優(yōu)先
具備良好的演講和談判技巧，能夠根據(jù)客戶需求調整產(chǎn)品
熟練使用計算機
積極的工作態(tài)度，能夠在快節(jié)奏和動態(tài)的環(huán)境中工作
獨立、主動和自我激勵
英文要求詳情主要如下：
Responsibilities :
– Respond to customer inquiries within the designated timeframe
– Handle customer inquiries through our support channels
– Provide suitable service recovery, support, and recommendations to customers
– Aid customers with a variety of issues including product information, purchases, delivery status, orders, payments, promotions, feedback, and complaints
– Properly record and escalate customers’ feedback and issues to relevant departments
Requirements :
– Minimum qualification of SPM/Diploma or relevant certification in any discipline is required
– Proficiency in Mandarin and English languages is necessary
– At least 1 year of experience in Customer Services field, with an advantage of call center experience
– Possess good presentation and negotiation skills with the ability to tailor the product to meet customer requirements
– Proficient in using computers
– Positive working attitude and ability to work in a fast-paced and dynamic environment
– Independent, proactive, and self-motivated
總而言之，我們需要早早就想到哪天不工作的時候靠什么吃飯，找到一個好產(chǎn)品或者是好服務，就應該馬上現(xiàn)在right now就開始不是嗎？小曹的網(wǎng)絡引流立體方案長期分享給大家，點擊詳情看之前的文章《一人一“站”+一副業(yè)！》希望對你們有用。
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